Question 1

How do I place an order?

Accepted Answer

Browse our full menu, add items to your cart, and checkout. You can choose pickup (ready in ~15 mins) or delivery to your door.

Question 2

Can I schedule an order in advance?

Accepted Answer

Yes — at checkout you can choose a specific pickup time up to several days in advance. Delivery is currently ASAP only.

Question 3

Can I modify or cancel my order after placing it?

Accepted Answer

Once your order is confirmed and payment processed, it may not be possible to modify or cancel it. Please call us immediately at (272) 498-0124 and we'll do our best to help.

Question 4

Is there a minimum order for delivery?

Accepted Answer

There is a $15 minimum order value for delivery, and a Delivery Fee and service fee apply at checkout.

Question 5

Is your menu vegan-friendly?

Accepted Answer

Yes — the majority of our menu is plant-based. Items that contain dairy or other animal products are clearly noted. Ask our team if you're unsure about a specific item.

Question 6

Do you cater for gluten-free diets?

Accepted Answer

Many of our items are naturally gluten-free. However, our kitchen is not a certified gluten-free facility, so cross-contamination is possible. Please let us know about any serious allergies.

Question 7

Can I customise my order?

Accepted Answer

Absolutely. Most items have a range of modifier options — extra toppings, base choices, sizes, and more. You can customise directly in the app when adding an item to your cart.

Question 8

How long does pickup take?

Accepted Answer

Orders are typically ready within 15 minutes of being placed. You'll receive a confirmation email once your order is in.

Question 9

Where do I pick up my order?

Accepted Answer

We're located at 2 Maple St., Croton-On-Hudson, NY 10520. Let us know at the counter that you have an online order and we'll sort you out.

Question 10

How does delivery work?

Accepted Answer

We dispatch deliveries through well the major food delivery networks. Once your order is placed, a driver is assigned automatically. You'll be able to track your delivery and message your driver.

Question 11

What if my delivery is late or my order is wrong?

Accepted Answer

Contact us within 24 hours at info@nellasnutribar.com or (272) 498-0124 and we'll make it right.

Question 12

What is a group order?

Accepted Answer

Group ordering lets everyone in your group add their own items to a shared cart. The organiser shares a link, everyone picks what they want, and the organiser pays in one transaction.

Question 13

How many people can join a group order?

Accepted Answer

There's no hard limit — we've had groups of 20+ order together. The more the merrier.

Question 14

Does everyone need an account to join a group order?

Accepted Answer

No — participants just need the link. No account or app download required.

Question 15

Do you sell gift cards?

Accepted Answer

Yes! You can purchase digital gift cards online. They make a great gift for any health food lover.

Question 16

Do I need an account to order?

Accepted Answer

No — you can check out as a guest. Creating an account lets you view your order history, save your delivery address, and check out faster next time.

Question 17

How do I sign in?

Accepted Answer

We use passwordless sign-in. Just enter your email and we'll send you a magic link — no password needed.

Frequently Asked Questions

Ordering

Menu & Dietary

Pickup & Delivery

Group Orders

Gift Cards & Accounts